Privacy Policy
INTRODUCTION
1.1 In order for Glovely to deliver your order, we process personal data related to our customers.
1.2 This privacy policy outlines the details of our data processing activities and replaces all previous versions of this policy. We recommend that you read through this policy carefully to understand what personal data we collect, why we process it, how we handle your personal data, and the rights you have concerning it. This policy applies to personal data processing related to services provided by Glovely, including our website, www.glovely.com.
THE INFORMATION WE COLLECT ABOUT YOU
3.1 "Personal data" refers to any information that can identify an individual.
3.2 We collect and process the following personal data about you:
-Personal Contact Details: Such as your name, address, email, phone number, age, gender, lifestyle information, and any other information you provide when registering on our website.
-Technology Information: Including your IP address, browser type, operating system, login data, time zone settings, device location, and other technical details related to how you access our website.
-Transaction Information: Details about any purchases or orders you place through our website.
-Payment Information: Billing data such as credit card and debit card numbers, expiry dates, and billing addresses.
-Credit Application Information: Information you provide on credit application forms and the associated credit limits.
3.3 We do not process any special categories of personal data or data related to criminal offenses.
3.4 We may process aggregated data about your browsing activity, but this is not typically classified as personal data unless it is linked to your personal information.
3.5 Our services and website are not intended for children, and we do not knowingly process data related to children.
HOW WE COLLECT YOUR INFORMATION
4.1 We collect your information from the following sources:
-Directly from you:
-When you fill in forms on our website (e.g., subscribing to our newsletter or creating an account).
-When you contact us through email, phone, social media, or other means.
-From third parties:
-From credit reference agencies (e.g., Credit Safe, Callcredit, Equifax, Experian).
-From publicly available sources like Companies House and the Electoral Register.
-From payment service providers.
-From analytics providers (e.g., Google Analytics, Google Ads).
-From your device:
-When you access and use our website, we collect data related to your device and online activity.
HOW WE USE YOUR INFORMATION
5.1 We process your personal data for several purposes, including:
| Purpose | Types of Data | Lawful Basis for Processing |
|---|---|---|
| To contact you | Personal Contact Details | Performance of a contract or potential contract; legitimate interests (e.g., business administration, updating records, debt recovery); legal obligations. |
| To manage our relationship (e.g., credit checks, updates, record maintenance) | Personal Contact Details, Transaction Information, Technology Information, Payment Information, Credit Application Information | Performance of a contract or potential contract; legitimate interests; legal obligations. |
| To provide customer support | Personal Contact Details, Transaction Information, Technology Information | Performance of a contract or potential contract. |
| To send marketing communications and product recommendations | Personal Contact Details, Transaction Information, Technology Information | Legitimate interests (business growth, marketing); consent for direct marketing and non-essential cookies. |
| To secure our business and website (e.g., troubleshooting, fraud prevention) | Personal Contact Details, Technology Information, Transaction Information, Payment Information | Legitimate interests (IT services, fraud prevention); compliance with legal obligations. |
| To comply with legal obligations (e.g., identity verification, fraud prevention) | Personal Contact Details, Technology Information, Transaction Information, Payment Information, Credit Application Information | Compliance with legal obligations. |
5.2 If you do not provide the requested personal data, we may not be able to fulfill the contract with you.
WHO WE SHARE YOUR INFORMATION WITH
6.1 We may share your personal data with:
-Prima and Evolution X: Providers of our ERP/CRM and website platform.
-Credit reference agencies and banks: For credit checks.
-Service providers: For IT support and other administrative functions.
-Payment providers: To facilitate transactions.
-Advisors and potential buyers: If Glovely is sold or integrated with another business.
6.2 If your data is transferred outside of the EEA, we will ensure appropriate safeguards are in place to protect your information.
YOUR RIGHTS
7.1 Under data protection laws, you have several rights, including:
-Accessing the personal data we hold about you.
-Correcting any inaccuracies in your information.
-Requesting the deletion of your personal data.
-Objecting to certain types of data processing.
-Withdrawing your consent (where applicable).
CONTACT US
8.1 If you have questions or concerns about how your personal data is handled, please contact us at sales@glovely.co.uk
8.2 For complaints, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.